Privacy Policy & HIPAA NoticeEffective Date: February 24, 2026
Last Updated: February 24, 2026
NeuroVice, Inc. (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding personal and health information. This Privacy Policy and HIPAA Notice describes how we collect, use, disclose, and protect information obtained through our website (the “Site”) and in connection with our Class II prescription medical device (the “Device”).
1. Scope
This Policy applies to information collected:
Through our websiteThrough contact forms, customer support, or demo requestsFrom healthcare professionals (HCPs), distributors, and business partnersIn connection with Device orders or product inquiries.
This Policy does not apply to information collected by healthcare providers who prescribe or use our Device. Healthcare providers are independently responsible for complying with HIPAA and other applicable laws.
2. Information We Collect
A. Personal Information
We may collect:
Name, Email address, Phone number, Organization name, Professional credentials (for HCP verification), Event-based triggers (e.g., scroll depth, video engagement, and button clicks related to product safety information). Hashed identifiers that allow for cross-device journey mapping without storing raw PII.
B. Health Information
If you voluntarily provide health-related information through forms or communications, such information may constitute Protected Health Information (“PHI”) under HIPAA.We do not request or require patients to submit medical records through the Site unless explicitly directed as part of a secure and compliant process.
C. Automatically Collected Information
IP addressBrowser typeDevice identifiersPages visitedCookies and analytics data3. HIPAA ComplianceWhere applicable, we comply with the requirements of the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations.If we receive PHI:We use and disclose PHI only as permitted by law.We maintain administrative, physical, and technical safeguards.We enter into Business Associate Agreements (BAAs) when required.We limit access to PHI to authorized personnel.If you are a patient, please note:Our website is not intended to replace communications with your healthcare provider.Clinical decisions regarding the Device should be made by licensed medical professionals.
4. How We Use Information
We may use information to:Respond to inquiriesVerify healthcare professional statusProcess orders and fulfill shipmentsProvide customer supportImprove our website and servicesComply with regulatory obligations (including FDA requirements)Communicate product updates, safety information, or recalls if applicableWe do not sell personal information.
5. Disclosure of Information
We may disclose information:To service providers performing services on our behalf (IT, hosting, payment processing)To regulatory authorities if required by lawTo comply with legal processesIn connection with a merger, acquisition, or corporate transactionAll vendors handling PHI are required to maintain appropriate safeguards and, where applicable, enter into Business Associate Agreements.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information and PHI, including:Encryption in transit (SSL/TLS)Access controls and authentication protocolsSecure hosting environmentsPeriodic security assessmentsNo method of transmission over the internet is 100% secure; however, we take commercially reasonable measures to protect your information.
7. Your Rights
Depending on your location and relationship with us, you may have rights to:Access your personal informationRequest correction of inaccurate dataRequest deletion (where legally permissible)Opt out of marketing communicationsRequests may be submitted to: [privacy@company.com]
8. Cookies & Tracking
We use First Party cookies and analytics tools to improve website performance and user experience and Third-party signals for audience analytics. You may manage cookie preferences through your browser settings.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
10. Children’s Privacy
Our Device is prescription-only and intended for use under the supervision of licensed healthcare professionals. Our Site is not directed to children under 13.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
12. Contact Information
For questions about this Privacy Policy or HIPAA practices, contact: Neurovice, LLC.
Attn: Privacy Officer
Larry Kass
Support@usepati.com
